Business Details
25 Years
experience
Premium Flokati Rugs and Anti-Slip Underlay Solutions
Established in 2001, we are a family-run online business specialising in premium flokati rugs crafted in Greece and high-quality anti-slip rug underlays sourced from Germany and the USA. Our commitment to exceptional value stems from our decision to operate without physical retail premises, allowing us to pass savings directly to customers. We pride ourselves on offering a bespoke cutting service at no additional cost, ensuring our clients receive precisely tailored solutions without unnecessary expenditure. With over two decades of experience, our team combines deep industry knowledge with a dedication to customer satisfaction, providing expert guidance from initial inquiry to post-purchase support. Our expertise extends to thermal insulation underlays and innovative RugBuddy heating systems, reflecting our focus on both traditional craftsmanship and modern functionality.As a trusted online retailer, we maintain rigorous quality control while offering free UK mainland delivery and a straightforward 14-day return policy. Our authoritativeness in the rug industry is reinforced by long-standing partnerships with reputable manufacturers and a transparent approach to customer service. We prioritise trustworthiness through secure payment systems, clear communication channels, and a proven track record of resolving customer concerns promptly. Our operational history demonstrates consistent adaptation to market changes, including post-Brexit logistics challenges, while maintaining our core commitment to quality and value.
Services
Flokati Rugs
Rug Underlay
RugBuddy Heating
Bespoke Cutting
Thermal Insulation
Details
- Year established: 2001
Highlights and features
- We have over 20 years of experience in online rug retail
- Our team provides bespoke cutting services at no extra cost
- We offer 24/7 personalised customer support
- Our products are sourced from trusted manufacturers in Greece, Germany, and the USA
- We guarantee free returns within 14 days for customer satisfaction
Services
Flokati Rugs
Our premium flokati rugs are hand-crafted in Greece using natural wool with inherent dirt-resistant properties. These thick, soft rugs improve with age and provide lasting beauty and durability. Available in various weights and colours, including speciality pink options, they suit both traditional and contemporary interiors while maintaining exceptional quality standards.
Rug Underlay
We offer six high-quality anti-slip underlay options from Germany and the USA, including thermal insulation variants. Our underlays prevent rug movement, protect floors, and enhance comfort while being compatible with both hard and carpeted surfaces. The Top Fleece II model is specifically recommended for use with under-rug heating systems.
RugBuddy Heating
RugBuddy under-rug heating systems provide efficient warmth through ultra-thin 3mm heaters available in multiple sizes. These CE-marked devices install easily beneath rugs with included safety features and offer rapid warming within 20 minutes. Ideal for cold floor environments, they work best when paired with our thermal insulation underlay.
Bespoke Cutting
Our complimentary bespoke cutting service ensures precise underlay sizing to match customer rugs. This free service eliminates waste by trimming underlay materials to exact requirements while maintaining functional integrity and safety performance characteristics.
Thermal Insulating Underlay
Premium wool-rich thermal underlay prevents heat loss through cold floors like concrete or ceramic tiles. This specialist product enhances RugBuddy heating efficiency while maintaining anti-slip properties and floor protection capabilities across various surface types.
Questions
Do you deliver outside the UK mainland?
We deliver to Northern Ireland, Highlands, and offshore areas with potential additional fees. Contact us for international shipping options.
Can I return my rug purchase?
Yes, unused items can be returned within 14 days. Cut-to-order underlay cannot be returned unless faulty. Return postage costs apply unless the item is defective.
What payment methods do you accept?
We accept credit card payments through secure online transactions and bank transfers. Card details are destroyed after order processing.
Are your rugs made from natural materials?
Yes, our premium flokati rugs are crafted from natural wool with inherent dirt-resistant properties and improve with age and use.
How does RugBuddy heating work with underlay?
RugBuddy heaters require anti-slip underlay for stability and insulation. The Top Fleece II underlay is specifically recommended for optimal performance with RugBuddy systems.