Business Details
16 Years
experience
Expert Carpet & Flooring Solutions in Sunderland
Telfer Carpets & Flooring is a family-run business established in 2010, serving Sunderland and the North East of England. With over 25 years of industry experience from Billy Telfer and 12 years from Claire Telfer, we combine deep expertise with a personal approach to customer service. Our team provides free planning, measuring, and delivery services for carpets, laminate, vinyls, and luxury vinyl tiles (LVT), ensuring all installations meet the highest standards.We work closely with both residential and commercial clients, offering tailored solutions backed by a 100% satisfaction guarantee. Our product range includes leading brands, supported by expert subfloor advice and aftercare. As a trusted local business, we prioritise transparency, reliability, and long-term relationships, ensuring every client receives competitive pricing and professional support from initial consultation to final installation.
Services
Carpets
Laminate Flooring
Vinyl Sheet Flooring
Luxury Vinyl Tiles
Contract Floor Coverings
Free Measuring Service
Home Sampling
Installation
Subfloor Advice
Disposal Service
Details
- Year established: 2010
Highlights and features
- We offer over 25 years of combined experience in carpet and flooring expertise.
- Our team provides free measuring and delivery with every fitted floor covering.
- All installations are completed by highly trained professionals with a 100% guarantee.
- We stock leading brands and offer tailored subfloor advice for every project.
- Family-run service with competitive pricing and a focus on customer satisfaction.
What people say
Professional fitters
Competitive pricing
Excellent customer service
High-quality products
Satisfaction guaranteed
Services
Carpets
We supply and install a wide range of carpets for residential and commercial use, including loop pile, patterned, saxony, and twist pile options. Our carpets are durable, stain-resistant, and available in various designs to suit modern family life. All installations include expert underlay advice and come with a 5-year guarantee against normal domestic wear, ensuring long-term satisfaction and comfort.
Luxury Vinyl Tiles
Our luxury vinyl tiles (LVT) offer waterproof, warm, and silent flooring solutions ideal for kitchens, bathrooms, and high-traffic areas. Available in wood and stone effects, they feature click systems or dry-back options for easy installation. We provide subfloor preparation advice and professional fitting, ensuring seamless, hygienic results that combine style with practicality for both homes and businesses.
Laminate Flooring
We offer durable laminate flooring with true-match accessories, available in wood-effect and modern designs. Our ranges from Quickstep and Balterio include scratch-resistant and water-resistant options, suitable for living areas and hallways. Free measuring and expert underlay recommendations ensure perfect installation, combining affordability with long-lasting performance for residential and commercial spaces.
Contract Floor Coverings
We provide tailored floor coverings for commercial spaces, including schools, offices, and healthcare facilities. Our solutions include heavy-duty carpets, safety vinyls, and wet-room flooring, compliant with health and safety standards. With CHAS accreditation, we offer subfloor inspections, product recommendations, and professional installation, ensuring durability and hygiene for high-traffic environments.
Free Home Sampling
We offer a free home sampling service to help clients choose the perfect flooring without visiting our showroom. Samples are delivered directly to your door, allowing you to assess colours and textures in your own space. This service ensures informed decisions, complemented by expert advice over the phone or via our Sunderland showroom.
People
Billy Telfer
Director
Billy has over 25 years of experience in the carpet trade, previously working with Cotton & Telfer. He oversees product selection and installations, ensuring technical excellence and adherence to industry standards. His expertise in flooring solutions and client needs drives the business's commitment to quality.
Claire Telfer
Director
Claire brings 12 years of carpet industry experience and a finance background to Telfer Carpets. She manages operations and client relations, focusing on competitive pricing and customer satisfaction. Her approachable style ensures clients receive transparent, tailored advice for both domestic and commercial projects.
Questions
Do you provide free measuring services?
Yes, we offer a free measuring service to ensure accurate pricing and stock availability for your chosen flooring.
Can you fit carpets in rooms with furniture?
Rooms should be cleared of furniture before fitting, though we can uplift existing flooring for an extra charge.
Do you offer home sampling?
Yes, we provide a free home sampling service to help you choose the right flooring from your home.
Are your fitters experienced?
All our fitters are experienced professionals, ensuring high-standard installations across Sunderland and the North East.
What guarantees do you offer?
We provide a 100% satisfaction guarantee and product-specific warranties, including 5-year carpet wear guarantees.
Do you serve commercial clients?
Yes, we supply and install flooring for schools, offices, and healthcare facilities with tailored solutions.
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