Business Details
Emergency
services
Premium Flooring Solutions in Durham
With over three decades of expertise in the flooring industry, City Carpets Durham has been a trusted presence in Durham City for more than 25 years. As an independent, family-run business, we prioritise transparency, offering consistently low prices without hidden charges or high-pressure sales tactics. Our extensive product range includes carpets, vinyl, and laminate flooring sourced from reputable manufacturers, with a particular specialism in wool products.Backed by professional fitters and partnerships with insurance companies, we provide tailored solutions for residential and small-scale commercial clients, including emergency services for those in crisis. Our commitment to quality, value, and customer satisfaction has solidified our reputation as a local leader in flooring solutions.
Services
Carpets
Vinyl Flooring
Laminate Flooring
Insurance Claims
House Move Assistance
Rug Sales
Professional Fitting
Uplift & Disposal
Wool Specialist
Commercial Flooring
Highlights and features
- Independent family business with over 30 years' experience
- Transparent pricing with no hidden charges
- Specialists in wool carpets and rugs
- Consistently low prices year-round
- Professional fitters with time-served expertise
Associations and certifications
- Wool Retailer
What people say
5* Reviews
Excellent service
Quick turnaround
Helpful staff
Quality products
Services
Carpets
We offer an extensive range of carpets, from budget-friendly options to premium New Zealand wool. Our selection includes wool twist, saxony, and patterned wiltons, sourced from leading manufacturers like Cormar and Cavalier. Professional fitting services ensure durability and aesthetic appeal, with underlay options tailored to specific needs.
Vinyl Flooring
Durable and stylish vinyl flooring solutions suit kitchens, bathrooms, and high-traffic areas. We stock modern designs from Tarkett and Armstrong, combining practicality with contemporary aesthetics. Our team provides expert installation for both residential and commercial properties, ensuring longevity and ease of maintenance.
Laminate Flooring
High-quality laminate flooring mimics real wood at a fraction of the cost. Brands like Quickstep and Lifestyle Floors offer scratch-resistant, water-resistant options in oak, tile, and bevel-edge designs. We provide professional fitting or DIY collection, with warranties up to 25 years for added peace of mind.
Insurance Claims
Specialist support for insurance policyholders requiring flooring replacements post-claim. We assess damage, challenge valuations, and expedite supply and fitting once claims are settled. Our accreditation by major insurers ensures compliance and swift resolution during critical times.
House Move Assistance
Streamlined flooring solutions for home movers, including pre-completion measurements and rapid installation. We coordinate with solicitors and estate agents to align with moving dates, offering flexible scheduling for multi-room projects across separate days without additional charges.
Questions
Do you offer emergency flooring services for insurance claims?
Yes, we provide urgent supply and fitting services for insurance claims, working closely with policyholders and insurers to expedite resolutions.
Are your prices truly transparent with no hidden fees?
Absolutely. We guarantee no hidden charges, last-minute add-ons, or inflated pricing—just consistent, low prices year-round.
Can you assist with flooring selections for house moves?
Yes, we coordinate with solicitors to schedule pre-completion measurements and rapid installation, ensuring a smooth transition into your new home.
Do you specialise in eco-friendly or UK-made products?
We prioritise UK-sourced products, including wool carpets, and partner with manufacturers committed to sustainable practices where possible.
What are your opening hours?
We are open Monday to Friday, 9:30am–4:00pm, and Saturday, 10:00am–3:00pm. Closed on Sundays.
